Tag Archives: customer service

Dear Occupant, We Are Raising The Bar!

If you are old enough to remember receiving direct mail addressed to “Dear Occupant,” you will certainly remember the astonishment and wonder when you received your first piece of “personalized mail” – Dear (insert your name here). Over time the … Continue reading

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Are We Sacrificing Sales For Convenience?

A Mobile App or The Hot Dog Guy One of the big joys in my life is attending sporting events whether it  baseball, football, hockey, arena football. There are some things I love and I hate about the experience. • … Continue reading

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Addressing The Address Issue

No Address …. Really? After coming back from Print13 I began my “post-tradeshow/event” ritual. It is the same for every trip I make: I go through everything gathering every scrap of paper whether it be business cards, receipts, brochures, etc. … Continue reading

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The Future of Credit Cards …. Really!

I recently read an article on “The Future of Credit Cards” published as a result of a conference devoted to travel and credit card rewards.  Executives from Chase, Barclaycard, US Bank, Capital One and American Express were on hand to … Continue reading

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Love Them or Hate Them, They Can Make or Break Your Business

Over the last several weeks I seem to have run into a barrage of good and bad customer service experiences. One, being a personal experience and a couple other examples involving an airline and a toy company. (This kind of … Continue reading

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